Job Description

The Outside Sales Representative is responsible for business development, intensely penetrating markets in designated regions and properly promoting and selling the company’s products and services while maintaining long-term relationships with existing customer base and establishing potential opportunities.

Duties and Responsibilities

• Develop long-term relationships through regular contact with customers to manage and interpret their requirements and keep them up to date on product line changes and modifications.
• Penetrate new customer accounts to drive growth and profitability.
• Provide pre-sales assistance, product education, and first level post-sales support to provide solutions to customers’ concerns or problems.
• Support sales & marketing activities by attending trade shows, conferences and other marketing events if necessary.
• Maintain and update customer accounts in Management Database (Tiger Paw Pursuit).
• Follow-up on qualified leads and referrals and all sales activity through telephone, written and personal contact.
• Become a trusted advisor to the customer and participate in customer’s strategic planning.
• Travel to customer locations as required, presenting company products, services and pricing information in a professional manner.
• Develop and maintain information on competitive position, monitor competitor product developments and make recommendations to improve company’s competitive position.
• Monitor market and industry projects to identify market opportunities, to improve company position and provide efficient customer service.
• Prepare and provide customer demonstrations and user training to introduce new product releases.
• Prepare and submit call reports and expense reports in a timely manner.
• All other duties as required.

Knowledge, Skills and Abilities

• Strong knowledge of industry: strengths and weakness of sales channels and customers
• Self-motivated and able to work independently
• Sound business judgment and complex problem-solving capabilities
• Organization skills, experience prioritizing and managing multiple tasks / issues simultaneously
• Able to work in fast-paced, self-directed environment.
• Strong product knowledge as well as customer knowledge
• Excellent verbal and written communication skills.
• Excellent Relationship Management skills.

Education and Qualifications

• Bachelor's degree in business, marketing, or related training and experience
• 3-5 years of successful sales experience, preferably in the manufacturing industry or distribution of valves, pipes, or fittings.
• If the above industry experience is not available, experience in an industrial distribution environment will be considered.
• Product knowledge is a plus
• Valid driver’s license

Regional Areas of Travel:

Michigan, Western Ohio, Indiana, Wisconsin, Illinois, Minnesota, Iowa, Missouri, North Dakota, South Dakota, Nebraska and Kansas.

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