Job Description

Position Summary:

The Sr. Operations Manager is responsible for leading and optimizing end- to-end cross-dock distribution operations including warehouse and transportation. This role oversees the daily operations at Baldor’s newly established cross-dock, including receiving, inventory management, order fulfillment, routing, fleet management and driver performance.

In addition to operational execution, this leader is responsible for the strategic growth and expansion of this cross-dock location.

• Drive volume growth and operational scalability by strengthening infrastructure, labor planning, routing strategy, and facility readiness to support new and expanded business.
• Partner with Sales and Leadership to operationalize new account onboarding, improve service capabilities, and ensure the cross-dock location can support market expansion initiatives.

The Sr. Operations Manager provides both strategic oversight and hands-on leadership for frontline teams, ensuring service reliability, regulatory compliance, labor efficiency and continuous improvement.

Responsibilities:

Operations Leadership

• Translate the Company’s growth strategy into executable operational plans, ensuring alignment between infrastructure, labor, fleet capacity and service expectations.
• Lead the opening and operational launch of cross-dock facility, including infrastructure readiness, equipment procurement, staffing strategy, SOP development, safety compliance and go-live execution.
• Develop and implement operational workflows for cross-dock receiving, sorting staging and outbound routing.
• Partner with Facilities, IT, Safety and senior leadership to ensure facility setup, system implementation, and regulatory compliance prior to launch.
• Build scalable operating models to support anticipated volume growth and new account onboarding.
• Serve as senior member of site leadership, influencing strategic direction, capacity planning and long-term market expansion.

Business Growth & Sales Partnership

• Partner closely with Sales and Business Development to support new account acquisition and expansion.
• Assess operational capacity and infrastructure readiness for new customer onboarding.
• Participate in pre-launch planning for new accounts, including service modeling, routing design and labor forecasting.
• Ensure smooth operational execution during new customer go-live periods.
• Identify opportunities for enhanced service offerings that strengthen customer retention and revenue growth.
• Align cross -dock expansion plans with market growth objectives.

Cross Dock Operations

• Oversee receiving, slotting, inventory control and order fulfillment.
• Optimize material handling equipment.
• Ensure facility organization and readiness to support increased volume.

Transportation & Fleet Management

• Oversee routing, dispatch and delivery operations.
• Manager fleet performance and maintenance systems.
• Maintain compliance with DQ files and Hours of Service.
• Monitor all transportation systems including, routing, telematics and on-time delivery metrics.

Safety Compliance

• Ensure compliance with FMCSA, OSHA and food safety compliance.
• Maintain accurate safety documentation for facility, personnel, equipment and fleet.
• Implement accident reduction and risk mitigation initiatives.

Labor, Financial & Capacity Management

• Develop labor plans aligned to forecasted growth and volume.
• Monitory productivity, overtime and labor efficiency.
• Oversee/approve timecards, payroll and scheduling.
• Drive cost control across fleet, fuel. Maintenance and operations.

Skills & Qualifications:

• Minimum of 7-10 years in progressive leadership experience in warehouse, logistics or distribution operations.
• Valid drivers license and DOT medical card.
• Bachelor’s degree in business or supply chain or related field (or equivalent experience).
• Strong knowledge of DOT &FMCSA regulations, HOS, OSHA, etc.
• Bilingual (English/Spanish) preferred.
• Have a strong understanding and comprehension of all industry-specific business functions.
• Excellent verbal and written communication and interpersonal skills.
• Must be able to multitask and work independently as well as contribute to the overall success of the team.
• Strong attention to detail and follow-through of tasks.
• Project management, including but not limited to the use of project management software such as Microsoft Office suite.

Work Activities:

• Ability to lift over 50 lbs. without reasonable accommodation.
• Ability to work onsite.
• Ability to work extended hours, including weekends, evenings, holidays as needed.

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