Job Description

Why IT GOAT?

At IT GOAT, we don’t just work — we take ownership. Every team member is empowered to lead, make decisions, and drive results. Our culture is built on accountability, teamwork, and an unrelenting commitment to excellence.

We’re looking for someone who thrives in a fast-paced environment, communicates with confidence, and takes pride in every task — big or small. If you believe in getting things done, staying organized, and being the person others can rely on, you’ll fit right in here.

Why IT GOAT is the best place to work?

At IT GOAT, we believe success starts with our people. We hire those who take ownership of their work, support their teammates, and continuously strive to grow. In return, we invest deeply in our team — providing the tools, benefits, and environment to help every employee thrive both personally and professionally.

Here’s why IT GOAT stands out as one of the best places to build your career: Competitive Pay, 401k, Paid time off, Comprehensive Health Insurance, Professional Growth and Development are just a few.

Our headquarters in Dallas, TX is where collaboration, innovation, and energy come together. We work in person because we believe strong teams are built face-to-face — through trust, communication, and shared goals.

Role Overview

The Inside Sales Representative plays a dual-impact role within IT GOAT’s Sales organization. This position is responsible for supporting existing customers with quoting, procurement, and solution recommendations, while also actively prospecting and qualifying new business opportunities.

This role is ideal for a motivated sales professional who enjoys building relationships, managing deal flow, and contributing to revenue growth through both account expansion and net-new logo acquisition.

Key Responsibilities

1. Existing Customer Support & Account Expansion (≈50%)

• Serve as a primary sales contact for assigned existing clients for:
• Hardware and software quoting
• Licensing renewals and upgrades
• Add-on services and solution enhancements
• Work closely with Account Management, Service Delivery, and Procurement to:
• Scope solutions accurately
• Ensure pricing, margins, and approvals are aligned
• Deliver timely and accurate quotes
• Identify upsell and cross-sell opportunities within the existing client base, including:
• Managed Services expansions
• Security, backup, compliance, and cloud solutions
• Manage sales orders from quote through booking and handoff to operations.
• Maintain accurate CRM records, deal notes, and pipeline updates.

2. New Business Prospecting & Lead Development (≈50%)

• Proactively prospect new business through:
• Outbound calling and emailing
• Follow-up on marketing and inbound leads
• Targeted account outreach
• Qualify prospects based on fit, budget, timeline, and needs.
• Schedule discovery calls and meetings for Account Executives or Sales Leadership when appropriate.
• Support the sales cycle by:
• Preparing initial quotes and proposals
• Assisting with solution positioning and pricing
• Consistently meet activity and pipeline generation targets.

Sales & Revenue Expectations

• Meet or exceed assigned monthly and quarterly sales goals
• Maintain healthy pipeline coverage across:
• Existing customer expansion
• Net-new opportunities
• Track and manage all opportunities in the CRM system
• Participate in weekly sales meetings and forecasting reviews

Skills & Qualifications

Required

• 1–3+ years of experience in:
• Inside sales, sales support, or account coordination
• Technology, IT services, MSP, or SaaS environment (preferred)
• Strong communication skills (phone, email, video)
• High attention to detail and strong organizational skills
• Ability to manage multiple deals and priorities simultaneously
• Comfortable with outbound prospecting and sales conversations
• Proficient with CRM and quoting tools (or willingness to learn)

Preferred

• Experience in an MSP, VAR, or IT services organization
• Familiarity with:
• Managed IT Services
• Cloud services (Microsoft 365, Azure)
• Security, backup, networking, and hardware procurement
• Understanding of sales cycles, margin management, and solution selling

Core Competencies

• Customer-first mindset
• Results-driven and goal-oriented
• Strong follow-through and ownership mentality
• Collaborative team player
• Coachable and eager to learn

Qualifications

• Competitive base + uncapped commission
• Health, dental, and vision insurance
• 401(k) with company match
• PTO, holidays, and flexible work options
• Energetic, tech-driven culture with real career growth opportunities
• A brand you can be proud to represent

Benefits:

• Health insurance
• 401(k) with company matching
• Dental insurance
• Flexible spending accounts
• Vision insurance
• Health savings account
• Life insurance
• On-site gym, covered parking with an onsite car wash available
• Company events
• 12 days earned paid time off
• Company holidays
• Schedule: 8-hour shift
• Monday through Friday

Work Location:

Onsite at IT GOAT’s Dallas Headquarters

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