Job Description

Job Title: Customer Service Coordinator – Wichita, KS

Term: 24 months

JOB DESCRIPTION

Primary Responsibilities

• Perform duties related to overall customer service and account management: logistics, contract management, and customer relations

• Effectively manage a large amount of written communication and data while complying with internal and external process

• Process customer repair orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel

• Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures

• Utilize enterprise system (SAP or similar) to input or extract repair/material data

• Assist in interfacing with intra-company departments relative to warranty, credit, billing, etc.

• Maintain knowledge of organization and products to provide appropriate information and support to customers

• Consistently document customer service needs to identify patterns and maintain quality

• Position can require consistent movement including boxing and unboxing (up to 15 lbs)

Basic Qualifications

• HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience

• OR in the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required

• Must be a U.S. Person/Permanent Resident (Green Card holder)

• Previous experience working in a customer-facing role

• Able to communicate professionally and effectively, both in writing and verbally to internal and external customers

• Strong email and MS Office software skills

Preferred Qualifications

• SAP experience

Published Description

Contract opportunity for a Customer Service Coordinator who will play a pivotal role in supporting customers and internal operations. In this position, you will be responsible for managing customer accounts, processing repair orders, coordinating logistics, and maintaining strong relationships with both customers and internal departments. If you thrive in a dynamic environment and enjoy solving problems, we invite you to apply and help deliver exceptional service and support.

Contract Duration: 24 Months

Required Skills & Experience

HS Diploma or AA/AS degree with a minimum of 4 years of relevant experience

Previous experience working in a customer-facing role

Able to communicate professionally and effectively, both in writing and verbally to internal and external customers

Strong email and MS Office software skills

Desired Skills & Experience

SAP experience highly preferred

What You Will Be Doing

Perform duties related to overall customer service and account management including logistics, contract management, and customer relations

Effectively manage a large amount of written communication and data while complying with internal and external processes

Process customer repair orders and quotes and redirect inquiries as needed

Coordinate and document receipt and repair of equipment in compliance with procedures

Utilize SAP or similar systems to manage repair and material data

Interface with internal departments including warranty, billing, and credit teams

Maintain product and organizational knowledge to support customers effectively

Track and document customer service trends to support quality improvement

Assist with physical handling of equipment as needed (up to 15 lbs)

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