Job Description

Limo Miami is a luxury ground transportation company serving five-star hotels, executives, and high-profile clients. We operate in a zero-error environment where every detail impacts our clients’ reputation.

We are seeking a Chauffeur Manager who will take full ownership of chauffeur performance, service standards, and fleet readiness — ensuring a consistently flawless experience.

This is not a desk role. This is a hands-on leadership position focused on building, training, and maintaining an elite chauffeur team.

To ensure every chauffeur delivers a calm, controlled, and flawless experience every time, without exception.

• Recruit, onboard, and develop high-level professional chauffeurs
• Train chauffeurs to meet Forbes-level luxury hospitality standards
• Enforce grooming, etiquette, and behavioral expectations
• Conduct regular ride-alongs, audits, and performance evaluations
• Coach chauffeurs on:
• Guest interaction and communication
• Handling high-pressure/VIP situations
• Anticipation of client needs
• Maintain strict accountability and discipline across the chauffeur team
• Build a culture of ownership, precision, and pride in service

• Ensure all trips are executed with zero service failures
• Monitor chauffeur performance through feedback, reviews, and internal KPIs
• Handle escalations and resolve service issues with professionalism and control
• Implement continuous improvement in service delivery

• Oversee daily fleet readiness and vehicle condition
• Ensure vehicles meet luxury presentation standards at all times
• Coordinate maintenance, detailing, and inspections
• Manage fleet availability to support operational demands
• Track vehicle usage, wear, and lifecycle planning

• Work closely with dispatch to ensure smooth trip execution
• Step in during critical situations to support operations
• Ensure chauffeurs are properly briefed before every trip
• Maintain clear communication between chauffeurs and management

• Prior experience in luxury chauffeur, hospitality, or transportation management
• Strong leadership presence able to command respect and enforce standards
• Deep understanding of high-end client expectations
• Highly detail-oriented with a zero-tolerance for errors mindset
• Ability to stay calm and decisive under pressure
• Excellent communication and interpersonal skills
• Hands-on, proactive, and highly accountable

• Experience with 5-star hotels, private aviation, or executive transportation
• Background in luxury hospitality (e.g., hotel operations, concierge, valet leadership)
• Experience training or managing service staff

• Chauffeurs consistently deliver exceptional, complaint-free service
• Vehicles are always immaculate and fully prepared
• Operations run smoothly even under pressure
• Clients and hotel partners trust Limo Miami as a mission-critical provider

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