Job Description

Transplant Coordination Specialist (Referral & Care Coordination)

We’re looking for a compassionate, detail-driven Coordination Specialist to serve as the first point of contact for children and families beginning their transplant journey. In this highly meaningful role, you’ll guide patients through complex processes with empathy, clarity, and precision. Helping ensure timely access to life-saving care.

Why This Role Matters

Behind every referral is a child and a family navigating one of the most overwhelming moments of their lives. Your ability to coordinate care, communicate clearly, and provide reassurance will directly shape their experience and outcomes.

What You’ll Do

As a key member of a multidisciplinary transplant team, you will:

• Serve as the primary intake and coordination specialist for pediatric liver and kidney transplant referrals
• Manage end-to-end referral workflows including scheduling, documentation, and authorizations
• Coordinate across teams: physicians, APPs, nurses, social work, finance, and external providers
• Ensure all clinical and regulatory requirements are accurate, complete, and audit-ready
• Track referral timelines and proactively address barriers to care
• Communicate with families through calls and MyChart follow-ups , offering guidance and reassurance
• Support recently implemented workflows in Epic , contributing to process improvements

What Makes You a Great Fit

You bring both skill and heart to your work. You’re someone who:

• Thrives in high-touch , patient-centered environments
• Communicates with empathy, especially when families feel overwhelmed
• Is highly organized and detail-oriented, with strong follow-through
• Adapts quickly and embraces evolving workflows and systems
• Has experience in referrals, scheduling, and care coordination (Epic preferred)

Qualifications

Required:

• High school diploma (or equivalent)
• At least 2 years of healthcare experience
• Experience coordinating across multiple disciplines (clinical, financial, and administrative teams)
• Skills needed: referral coordination, appointment scheduling, & prior authorizations
• EMR: Epic

Preferred:

• Bachelor’s degree or coursework in healthcare or related field
• Familiarity with transplant regulations (CMS, OPTN/UNOS)
• Background in process improvement (Lean, Six Sigma, etc.)

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