Job Description

Title: Change Management Consultant

Location: Boston, MA or Springfield, MA

Type: Hybrid (3 days onsite per week)

Duration: 12+ Months

Change Management Consultant

Role Overview

We are seeking a Senior Change Management Consultant to lead change execution across multiple concurrent initiatives in a fast‑moving, matrixed environment. This role is designed for a seasoned practitioner who can step in quickly, build sponsor‑level trust, and deliver measurable readiness and adoption outcomes without requiring extended time to learn the business.

The consultant will lead approximately four mid‑sized initiatives simultaneously, such as the rollout of a new tool, a new way of using an existing tool, or the addition of new processes. Success in this role requires strong judgment, comfort navigating difficult moments in change, and the ability to connect change activities directly to business results and KPIs.

This is a hands‑on, delivery‑focused role best suited for someone operating at a Senior Consultant level.

What You’ll Do:

Change Strategy & Execution

• Lead change management efforts with a high degree of autonomy using an established change methodology and toolkits
• Develop and execute practical, outcome‑driven change strategies aligned to project goals and business KPIs
• Orchestrate change across multiple initiatives, anticipating collisions, sequencing activities appropriately, and mitigating people and adoption risks
• Quickly assess project context and tailor change deliverables based on complexity, scope, and readiness

Stakeholder & Sponsor Partnership

• Build trust and credibility quickly with executive sponsors, senior leaders, and project teams
• Serve as a trusted strategic partner to program and project leadership
• Navigate difficult conversations and moments of resistance with confidence and diplomacy
• Influence sponsors and stakeholders to drive alignment, commitment, and adoption

Create and execute change management deliverables including, but not limited to:

• Change Impact Assessments
• Readiness & Adoption Assessments
• Skill Gap and Learning Needs Analysis
• Learning Personas and Knowledge Checks
• Communications and Engagement plans
• Sponsor and Leadership Toolkits and Coaching
• Change Champion networks and Learning Councils

Measurement & Continuous Improvement

• Define, track, analyze, and report on readiness and adoption metrics aligned to project charters and outcomes
• Provide clear insights, risk indicators, and recommended actions to project teams and steering committees
• Continuously monitor feedback and metrics and proactively adjust change strategies as needed
• Drive continuous improvement beyond assigned initiatives

Coaching & Capability Building

• Advise and coach leaders, people managers, and stakeholders on practical change management approaches
• Mentor and support other change practitioners as needed

Required Qualifications

• 8+ years of experience developing and executing change management strategies with proven adoption results
• Demonstrated success leading change for medium to large initiatives (digital, process, or cultural)
• Experience delivering in complex, matrixed organizations
• Strong ability to connect change activities to business outcomes and KPIs
• Proven capability to influence executives, frame trade‑offs, and navigate organizational complexity
• Hands‑on experience conducting and interpreting change assessments (impact, readiness, adoption)
• Change Management Certification (Prosci, ACMP, CCMP, or equivalent)
• Bachelor’s degree in Organizational Development, Business Administration, or related field (or equivalent experience)
• Excellent written, verbal, and interpersonal communication skills
• Advanced proficiency with MS Office (Excel, PowerPoint, Word, Copilot) and change management tools (e.g., ADKAR dashboards, survey platforms, AI‑enabled tools)

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