Experienced IT Project Manager with 12+ years of managing complex, large-scale digital applications, specializing in public sector and customer service platforms. Proven expertise in Agile delivery, release management, and cross-functional coordination, with a strong ability to drive end-to-end project execution, mitigate risks, and ensure high-quality deployments. Skilled in stakeholder communication, Azure DevOps, and managing multi-channel systems including call centers, web portals, mobile, and SMS platforms.
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