Project Manager Job at IS3 Solutions, New York, NY

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  • IS3 Solutions
  • New York, NY

Job Description

Experienced IT Project Manager with 12+ years of managing complex, large-scale digital applications, specializing in public sector and customer service platforms. Proven expertise in Agile delivery, release management, and cross-functional coordination, with a strong ability to drive end-to-end project execution, mitigate risks, and ensure high-quality deployments. Skilled in stakeholder communication, Azure DevOps, and managing multi-channel systems including call centers, web portals, mobile, and SMS platforms.

Key Responsibilities Summary

  • Lead end-to-end project delivery across multiple CSMS workstreams (Call Center, Web Portal, SMS/Text, Mobile).
  • Manage project planning, intake, scheduling, and resource allocation for quarterly releases.
  • Act as primary escalation point for risks, issues, and production incidents.
  • Coordinate release management across environments and ensure alignment with product roadmap.
  • Drive Agile delivery practices and collaborate with product managers and leadership teams.
  • Facilitate stakeholder meetings, status reporting, and executive communications.
  • Oversee production deployments, outages, and change management approvals.
  • Ensure seamless collaboration across internal teams, vendors, and NYC agencies.

Core Skills / Specialties

  • Project & Program Management
  • Agile / Scrum / Waterfall Methodologies
  • Release Management & Change Control
  • Risk Identification & Mitigation
  • Azure DevOps (Boards, Pipelines, Tracking)
  • Stakeholder & Executive Communication
  • Cross-functional Team Leadership
  • Public Sector / Government IT Systems
  • Incident & Production Support Management
  • Multi-channel Platforms (Call Center, Web, Mobile, SMS)

Ideal Candidate Profile

  • 8+ years managing enterprise IT projects
  • Experience in government or regulated environments
  • Strong leadership and stakeholder management skills
  • Hands-on with Agile delivery and release coordination
  • Comfortable handling high-visibility, mission-critical systems

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