Jira Administrator Job at Optomi, Orlando, FL

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  • Optomi
  • Orlando, FL

Job Description

Jira Administrator

Optomi, in partnership with a leading entertainment company, is seeking a Jira Administrator to work within the digital experience and commerce technology space.

This role will support a growing Commerce organization by managing, configuring, and optimizing Jira across a wide range of technical and business initiatives. This is an excellent opportunity for someone who has both strong Jira administration expertise and a project/program mindset, with the ability to support governance, reporting, workflow optimization, and cross-functional team collaboration.

The right person will be comfortable operating in a fast-paced environment supporting digital initiatives that impact large-scale customer and guest experiences across multiple business lines.

Location: Hybrid 4x onsite in Orlando, FL

Type: 20-month Contract (W2 Only)

Required Qualifications

  • Proven experience as a Jira Administrator
  • Strong hands-on experience using Jira in a Project Manager, Program Coordinator, or similar delivery-focused role
  • Strong understanding of Agile methodologies and project delivery principles
  • Expertise in Jira administration and configuration, including workflows, permissions, custom fields, boards, dashboards, and project setup
  • Experience supporting both Jira Server and Jira Cloud environments
  • Experience with Jira plugins, integrations, and governance
  • Strong troubleshooting, problem-solving, and user support skills
  • Excellent communication and interpersonal skills with the ability to work across technical and non-technical teams

Preferred Qualifications

  • Advanced Jira governance and enterprise-level administration experience
  • Experience building and maintaining executive-level dashboards, KPI tracking, and delivery reporting
  • Exposure to or experience with AI Agentics development
  • Experience supporting complex technical initiatives, including cloud migrations
  • Experience leveraging AI-enabled analytics, reporting tools, or workflow insights
  • Strong collaboration, coaching, and cross-team coordination experience
  • Experience with Confluence administration and documentation support

Key Responsibilities

  • Administer, configure, and support the Jira platform across multiple teams and initiatives
  • Create and maintain Jira projects, workflows, schemes, permissions, issue types, custom fields, automations, and dashboards
  • Partner with stakeholders to understand business and project needs and translate them into Jira solutions
  • Monitor Jira usage, platform health, and governance to ensure consistency and best practices across teams
  • Troubleshoot Jira issues and provide day-to-day user support
  • Develop reporting and dashboards to provide insights into project progress, delivery health, team performance, and overall usage
  • Support platform enhancements and integrations to improve functionality and user experience
  • Provide Jira training, coaching, and best practice guidance to users and project teams
  • Maintain documentation for Jira configurations, workflows, standards, and support processes
  • Collaborate with technical and business teams to continuously improve Jira adoption and effectiveness

Job Tags

Contract work

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