Director of Front Office Job at White Lodging, Austin, TX

MzdJN2xTK0RXbVpYSmZXMmM0MVpqT3c4Vnc9PQ==
  • White Lodging
  • Austin, TX

Job Description

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel.

As the Director of Front Office, you’ll lead a team dedicated to delivering exceptional guest service from check-in to departure. You will drive key performance metrics across the front office, manage associate engagement, and uphold brand standards while fostering a positive work environment.

What You’ll Do

  • Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
  • Develop and implement department strategies that improve financial performance and guest satisfaction.
  • Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development.
  • Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements.
  • Collaborate with other departments to drive alignment and communication for an optimal guest experience.
  • Monitor and analyze guest service scores and implement corrective actions to continuously improve results.

What You’ll Bring

  • Previous front office leadership experience, preferably in a full-service hotel environment.
  • Strong communication and problem-solving skills with a focus on guest and associate satisfaction.
  • Ability to develop and motivate teams while managing multiple operational priorities.
  • Experience with hotel systems (PMS, POS) and a strong understanding of front office procedures.
  • Proven ability to drive performance results and uphold hospitality standards.

What You Can Look Forward To

  • Day 1 Medical, Dental, and Vision insurance
  • Paid Parental Leave
  • Vacation/Paid Time Off (PTO) with rollover
  • 401(k) with company match
  • Complimentary wellness tools
  • Unlimited referral bonuses
  • Leadership development opportunities
  • Tuition reimbursement
  • Discounts on hotel rooms, dining, and other travel/entertainment experiences
  • Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Job Tags

Similar Jobs

Brooksource

Technician Job at Brooksource

 ...Manufacturing Technician On-Site Role Santa Clara, CA Contract Cannot provide sponsorship at this time About The Role...  ...marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable... 

COREcruitment Ltd

Restaurant and Nightclub Manager Job at COREcruitment Ltd

 ...uphold exceptional service standards Lead, train, and schedule staff Manage budgets, costs, and reporting Ensure safety, sanitation, and smooth event execution Communicate effectively with teams, vendors, and guests Support marketing and social media... 

EXL

Commercial Insurance Inspector - (Red Willow County, NE.) Job at EXL

 ...and timeliness standards. You will work from your own home or office, and service onsite survey/inspection assignments in the Red Willow County, NE area, and other locations within approximately 45 miles of Red Willow County. Responsibilities You will be... 

Legacy

Front Desk Staff Job at Legacy

 ...Position Title: Front Desk / Receptionist Location: LEGACY Reports To: General Manager / Location Manager Position Summary At LEGACY, the Front Desk is not just an administrative role. It is a brand role. This person is the first impression and often the... 

Willow Tree Recruiting

Chef de Cuisine & Sous Chef - Upscale Mediterranean Restaurant Job at Willow Tree Recruiting

 ...service, and kitchen performance Maintain exceptional standards of food quality, presentation, and consistency across all menu offerings...  ...cuisine strongly preferred Ability to thrive in a fast-paced environment while maintaining composure, organization, and...