Customer Service Specialist Job at US Elogistic Service Corp, Monroe, NJ

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  • US Elogistic Service Corp
  • Monroe, NJ

Job Description

At US Elogistics Service Corp. DBA CIRRO Fulfillment, we’re powering global commerce through fast, intelligent, and scalable fulfillment solutions. With a footprint spanning over 28 million ft² in 30+ countries and advanced tech like Autonomous Mobile Robots (AMRs), we’re redefining how brands deliver customer experiences. We're looking for a Customer Success Specialist to join our North American team and drive long-term customer satisfaction, retention, and growth.

What You’ll Do

  • Own and manage a portfolio of B2B eCommerce clients, acting as their trusted logistics partner.
  • Drive onboarding, adoption, and long-term success with CIRRO’s fulfillment services.
  • Serve as the client advocate internally—aligning with operations, tech, and sales to ensure a seamless experience.
  • Analyze fulfillment performance metrics, proactively address challenges, and drive continuous improvement.
  • Conduct regular business reviews and maintain clear communication with stakeholders.
  • Identify upsell and expansion opportunities that support client growth.

What You’ll Need

  • 2+ years experience in customer success, account management, warehouse operations or logistics operations (3PL/eCommerce preferred).
  • Strong problem-solving skills and the ability to simplify complex logistics topics for clients.
  • Excellent communication and relationship-building abilities.
  • Experience with logistics platforms, WMS, or order management systems is a plus.
  • Bachelor’s degree preferred or equivalent experience in logistics, supply chain, or business.

Why CIRRO

  • Competitive pay and benefits
  • Fast-growing, tech-forward company
  • Collaborative, global team culture
  • Room for growth in a high-impact role

CIRRO Fulfillment is an equal opportunity employer.

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