Job Description

Billing & Office Coordinator

Location: Charlotte, NC 28205

Duration: Permanent

Hours: Monday–Friday, 7:30 AM – 4:30 PM

Interview Process: One and Done Onsite Interview

Job Description:

Our client, a third-generation, locally owned pest control company based in Charlotte, North Carolina, is seeking an Billing & Office Coordinator to support daily office operations. The company provides pest control, mosquito control, and termite control services for both residential and commercial properties. They prioritize safety, accuracy, and customer satisfaction while maintaining high standards across all services.

This role will support accounts receivable, customer communications, scheduling, and administrative tasks in a fast-paced office environment.

Responsibilities:

Accounts Receivable

• Create, review, and send accurate invoices to clients
• Accurately post check and credit card payments to customer accounts
• Investigate and resolve billing errors or discrepancies
• Maintain and update customer financial records and files
• Previous accounts receivable/payable experience preferred

Technology

• Reasonably proficient experience using Microsoft software
• Reasonably proficient experience with Excel
• Ability to learn the client’s internal software used for daily operations
• Strong foundational computer skills (e.g., copy/paste, file navigation, basic system use) are required from day one

Customer Relations

• Assist with incoming and outgoing calls to book, confirm, and reschedule appointments
• Maintain a high level of accuracy and attention to detail
• Demonstrate strong verbal communication and customer service skills
• Ability to manage high-volume, time-sensitive administrative tasks

Requirements:

• Customer service and phone experience
• Scheduling or administrative experience
• Accounts receivable experience
• Proficiency with Microsoft Office and Excel
• Ability to quickly learn new systems and software
• Strong communication skills and attention to detail

Compensation: $45,000-$50,000/year. Exact compensation may vary based on several factors, including skills, experience, and education.

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